Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Insights by Leading Companies Future Growth, Revenue Analysis and Demand Forecast - (2014-2019)


News provided by

Shibuya Data Count

Dec 07, 2021, 02:03 EST


Shibuya-ku, Tokyo, Japan, Japan, Dec 07, 2021, 02:03 /Comserve / -- The Service Quality Management (SQM) and Telco Customer Experience Management (CEM) market is segmented on the basis of types of product, channels, end users, providers, and regions.

With COVID-19 resulting in the economic fallout, numerous economies are working on game-changing improvements to protect their employees and clients. While focusing on the ongoing challenges, the leaders are embracing new plans in order to manage and stay afloat in this competitive environment. 

The Service Quality Management (SQM) and Telco Customer Experience Management (CEM) market is segmented on the basis of types of product, channels, end users, providers, and regions. Under each region, the market has been classified based on types of channels and analytics. Traditionally, companies focused mainly on their products and not on customers. However, with the rise in competition across all verticals, companies now have a major need to maintain customer relationships apart from delivering product innovations. Customer Relationship Management (CRM) has emerged as a critical tool to focus on sales operations, sales force automation, customer analysis, and campaign management.

CRM applications provide information about “what the company knows about the customers”; therefore, it is essentially known as the “customer-centric approach.” In order to foster this relationship, organizations need to develop interactions with customers to understand their experience with products and services. CEM is the overriding concept, which changes an organization’s internally focused view to externally focused customer experience solutions.

Get a PDF Sample for more detailed market insights: https://www.sdki.jp/sample-request-59867
The Final Report will cover the impact analysis of COVID-19 on this industry: Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Insights by Leading Companies Future Growth, Revenue Analysis and Demand Forecast - (2014-2019)

With the arrival of the social media, CEM has extended capabilities to understand customer experiences from a variety of channels across the media. In the initial stages of CEM, the process was controlled by a single channel. New technology developments and changing views of companies have transformed the process from a single channel to multiple, and later customer-controlled channels.

Each channel includes different types of customer channels. Each channel plays an important role in CEM. CEM providers use various analytical tools such as web analytics, text analytics, and sentiment analytics to analyze the Voice of Customer (VOC) from these channels. The next evolution after CEM can be referred to as Customer Experience Analytics (CEA). Adobe Systems’ primary goal is to be one of the leading players in CEM market. The company is focused on growing by forming alliances as well as launching new products in this category. The company spends approximately 20% of its revenue in R&D which has enabled it to develop new products and solutions, which are driving the company’s revenues.

Amdocs has strategically aligned itself as a market leader in customer experience solutions. The solutions provided by this company span across industries making a proffered vendor. The company has launched a new product named Amdocs 9.1, which has brought multi-channel capabilities to enterprises. The product helps service providers in increasing customer satisfaction and enhancing customer experience based on real-time analytics. Amdocs also has formed strategic alliances with other players in the market to stay competitive. It formed strategic alliance with Linknet where Amdocs Multi Play Smart is to be pre-integrated for enabling customer care experience for cable providers. This alliance is significant as it broadens the scope for the company’s customer care products.

Get a PDF Sample for more detailed market insights: https://www.sdki.jp/sample-request-59867
The Final Report will cover the impact analysis of COVID-19 on this industry: Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market Insights by Leading Companies Future Growth, Revenue Analysis and Demand Forecast - (2014-2019)

Cisco is primarily focused on providing new CEM solutions in the cloud. To achieve this, the company is developing new products and solutions and acquiring companies in the CEM category. The company has strategically acquired companies in the cloud category which has made Cisco one of the leading service providers in the cloud market.

Table Of Contents

1 Introduction (Page No. - 20)
1.1 Objectives
1.2 Report Description
1.3 Markets Covered
1.4 Stakeholders
1.5 Research Methodology
1.5.1 Key Data Points
1.5.2 Data Triangulation and Market Forecasting
1.6 Forecast Assumptions

2 Executive Summary (Page No. - 26)
2.1 Abstract
2.2 Overall Market Size

3 Market Overview (Page No. - 29)
3.1 Market Definition
3.2 Market Evolution
3.3 Market Segmentation
3.4 Market Dynamics

The dynamic nature of business environment in the current global economy is raising the need amongst business professionals to update themselves with current situations in the market. To cater such needs, Shibuya Data Count provides market research reports to various business professionals across different industry verticals, such as healthcare & pharmaceutical, IT & telecom, chemicals and advanced materials, consumer goods & food, energy & power, manufacturing & construction, industrial automation & equipment and agriculture & allied activities amongst others.


For more information, please contact:

Lauren Brown

Shibuya Data Count
Email: sales@sdki.jp
Tel: + 81 50 50509159

Related Links
https://www.sdki.us/



Also from this source


Oilfield Services Market Outlook, Development, Key Opportunities And Analysis of Key Players To 2022-2031

In-depth Analysis and Data-driven Insights on the Impact of COVID-19 Included in this Oilfield Servi


Wheat Seed Coating Agent Market Price Trends 2020, Industry, Analysis, Report and Outlook till 2027

Competitive Analysis: Bayer, Germains Seed Technology, Syngenta, Croda International, Clariant Inter